Introduction
When a consumer files a complaint against you as the Opposite Party, the Consumer Commission will send you a notice. You are required to file a Written Statement (Reply) in response. This article explains how to respond properly and on time.
What Should You Do When You Receive a Notice?
- Read the complaint carefully — understand what the consumer is alleging
- Collect all relevant documents — bills, service records, correspondence
- Consult a legal professional if the matter is complex
- Prepare a Written Statement addressing each allegation point by point
Time Limit for Filing Written Statement
Under the Consumer Protection Act, 2019, the Opposite Party must file the Written Statement within 30 days of receiving the notice. The commission can allow an extension of up to 15 more days. If not filed within 45 days total, the commission may proceed ex-parte.
How to Reply to Allegations
- Admit what is true and deny what is false — do not deny everything blindly
- Address each paragraph of the complaint separately
- Give specific facts and dates to counter the allegations
- Mention any preliminary objections (e.g., lack of jurisdiction, time-barred case)
Important Contents of a Written Statement
- Preliminary Objections (if any)
- Reply to facts — paragraph-by-paragraph response
- Additional facts in support of your position
- Prayer — what order you want the commission to pass
- Verification clause and affidavit
Can a Written Statement Be Filed Online?
Yes. Through the e-Jagriti portal, the Opposite Party can login and file their Written Statement online. Visit e-jagriti.gov.in, find the case, and upload the Written Statement and supporting documents.