Introduction
The National Consumer Disputes Redressal Commission (NCDRC) is the apex consumer forum in India, established under the Consumer Protection Act, 1986, and continued under the Consumer Protection Act, 2019. It provides simple, speedy, and inexpensive justice to consumers.
NCDRC Address: Upbhokta Nyay Bhawan, F Block, GPO Complex, INA, New Delhi 110023 | PBX: 011-24608801
Three-Tier Consumer Redressal System
- District Commission (DCDRC): Claims up to Rs. 50 Lakhs
- State Commission (SCDRC): Claims between Rs. 50 Lakhs and Rs. 2 Crores
- National Commission (NCDRC): Claims above Rs. 2 Crores, and apex appellate/revisional authority
Jurisdiction of NCDRC
- Original Jurisdiction: Complaints where value exceeds Rs. 2 Crores
- Appellate Jurisdiction: Second appeals against SCDRC orders involving substantial questions of law
- Revisional Jurisdiction: Revision petitions against SCDRC orders
Digital Filing Through e-Jagriti
All cases are now filed through the e-Jagriti platform at e-jagriti.gov.in. Features include online complaint filing, real-time case status tracking, cause list access, display board, judgement search, and online payment.